For us, it's all about people.
Particularly the leaders and teams who shape and impact the world around us.
Everything we do is grounded in behavioural science: understanding what actually drives human behaviour, and using that to humanise the way teams and organisations work. The challenges our clients bring us are rarely the same. But the thread running through all of it is this: when people are genuinely engaged, remarkable things happen.
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Engaging the right people in developing strategy, so that by the time it's ready to launch, it's already owned. Just a clear, shared direction that people helped shape and are ready to act on.
Designing and facilitating strategic planning processes that bring together diverse stakeholders and informed experts
Co-creating strategy with the people who will implement it, building genuine ownership from the start
Translating strategic direction into practical plans that resonate across the organisation and the communities it serves
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Guiding organisations through the strategic and human aspects of digital transformation to co-design solutions and drive adoption.
Developing clear digital transformation strategies and roadmaps aligned with organisational goals.
Engaging leaders and teams to build readiness and commitment for new digital ways of working.
Building internal change capability to manage the complexities of solution implementation and adoption.
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Transforming how organisations operate and deliver services to enhance efficiency, agility, and customer experience.
Designing optimal operating models aligned with strategic goals and future needs.
Creating user-centric service delivery models that enhance experience and effectiveness.
Streamlining processes and workflows to drive performance and build agility.
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Helping boards, leadership groups and mission-critical project teams get to high performance more quickly, so they can:
make the most of their collective experience and skills
maximise their time and efforts
get on with the work that matters most
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Enabling performance and leadership through strategically aligned people systems that drive clarity, agility and accountability.
Leadership Pipeline - aligns and integrates the employee life cycle through a people architecture
Leadership development - targeted, tailored, brain-based leadership development
Coaching - executive coaching to support leaders when they need it most
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Fostering the ability and willingness of diverse individuals, groups and organisations to contribute their insights and expertise… and ultimately co-create outstanding outcomes. An increasing area of focus across industries, this often involves:
Co-designing with consumers/customers
Facilitating partnership processes for providers co-delivering services
Running strategic sessions for multiple government agencies working on ambitious collaborations
Engaging with diverse community and stakeholder groups to shape strategic direction and outcomes
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Designing people-centric strategies and tools that help maximise engagement and minimise resistance during change.
Creating workplace cultures that foster change-as-usual mindsets, where change is seen as a trigger for growth, learning and creativity
Developing integrated communication and engagement strategies that foster transparency and ownership
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Driving better decisions, from the board to ‘the floor’. This could include:
Nudging better outcomes through design of processes and systems
Upskilling sessions (to help navigate cognitive bias and maximise ‘brain potential’)
Designing ‘decisioning ecosystems’ (i.e. who makes which decisions and how those individuals, groups, teams and committees fit together)
Board masterclasses, coaching and reviews
Facilitated sessions to help committees and councils become high performing groups
“To understand what it’s like to work with SMG, you just need to look at their team principles – ‘Be human, love your work, add enormous value’!
They have resonated this in every dealing and interaction we’ve had, whether a quick phone call or extensive meeting or session.
Their approach is agile, progressive and solution-focused with ‘simplicity and people’ always in mind.”
Some of our clients
We are a place for all peoples, identities, experiences, and skills. While our work spans the globe, we wish to acknowledge the First Australians (Aboriginal and Torres Strait Islander people) as the traditional custodians of the country we call our home. We pay our deepest respect to First Nations Elders and people past, present and emerging and recognise the significant importance of their cultural heritage, values and beliefs and how these continue to contribute to the positive health and wellbeing of the whole community. We walk together.